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At The Swoosh Co, we’re committed to providing high-quality digital design templates that elevate your creative projects. Due to the nature of digital products, all sales are final.
Because our products are digital downloads, they are non-returnable and non-refundable once the purchase is complete. This policy is in place to protect the integrity of our designs and prevent unauthorized distribution.
Refunds may be issued at our discretion only in the following cases:
You were charged more than once for the same product.
You are unable to access your download due to a technical issue on our end (not related to device/software compatibility).
The product description was materially misleading (e.g., wrong file format, missing promised files).
If you believe your situation qualifies, please contact us within 7 days of purchase at support@theswooshco.com with:
Your order number
A detailed explanation of the issue
Screenshots (if applicable)
We aim to respond within 2 business days.
If you have questions about a product before purchasing or need support using a template, feel free to contact us — we’re happy to help.